Hi, I'm Anna Faye. I have 9 years of professional experience across administrative support, operations, customer service, and Identity & Access Management plus hands-on experience running my own e-commerce digital product business.
Experience highlights:
• 6 years as an Account Specialist — quote/order processing, Salesforce tracking, reporting, and coordinating with Account Managers and internal teams
• Most recent role as IAM Security Engineer — user access management, production support, troubleshooting, process documentation, and workflow improvements
Skills & tools:
• Admin: email management, data entry, documentation, reporting, scheduling
• CRM & Automation: GoHighLevel, Zapier, n8n
• Software: Microsoft Excel, Google Workspace, Salesforce
Beyond client work:
I run my own digital product store on Payhip — designing e-books and printables using Canva and AI tools, marketed through Pinterest. I also design YouTube thumbnails for vlog and gaming channels.
Looking for: Administrative Virtual Assistant, CRM/GoHighLevel Support, Workflow Automation Assistant, or E-commerce/Digital Product Support VA roles.
I'm a fast learner, dependable, and always willing to take on new tools and processes.
