With over a decade of leadership experience in the BPO industry, I have consistently driven performance, built high-performing teams, and delivered results aligned with strategic business goals.
My background includes 4 years in a supervisory role, nearly 5 years in operations management, and 2.5 years in client services, strengthening my ability to coach and develop talent effectively. I am proficient in Microsoft Office and possess strong communication and leadership skills that foster collaboration and continuous improvement.
Currently, as an Account Operations Manager, I oversee Partner KPI performance across multiple sites, collaborate with cross-functional teams to ensure operational excellence, and serve as the primary point of contact for clients.
