With over 12 years of dedicated leadership in the IT-BPM industry, I am a strategic Senior Operations Manager specializing in scaling high-performing teams, optimizing complex processes, and driving robust financial profitability (P&L). I have a proven track record of managing large-scale operations—successfully leading cross-functional teams of over 500+ headcount—while consistently elevating customer satisfaction and client loyalty.
As a Lean Six Sigma Black Belt (SSBB) certified professional, I merge advanced data analytics with operational execution to eliminate inefficiencies, build airtight compliance frameworks, and safeguard business performance. My career is defined by an unwavering commitment to excellence, recognized through multiple industry accolades including consecutive E-commerce Customer Obsession Awards for North America and Canada, alongside Top Performer of the Year.
I want to be known as a proactive, high-integrity leader and trusted partner who doesn't just manage day-to-day delivery, but actively transforms business operations to maximize value, scale efficiency, and build a world-class culture.
How I Work & What I Bring:
Async-First Execution: I do not need a meeting to make a call. I prefer documenting processes clearly in writing, driving day-to-day production through platforms like Slack, and taking full accountability for outcomes.
AI-Powered Workflows: AI is a core part of my daily toolkit. I actively leverage advanced AI platforms (like ChatGPT and Gemini) to accelerate documentation, automate data tracking, and move at startup speed.
Radical Candor & Accountability: Awarded as an Elite Rockstar Game Changer, I look at operational data objectively, thrive on direct feedback, and surface bottleneck issues early instead of letting them sit.
