5+ years E-Commerce and operations experience
5+ years administrative support experience
Hi! I'm April Rhea from the Philippines. I'm an experienced and dependable professional who helps busy entrepreneurs, coaches, and e-commerce business owners save time by taking care of their day-to-day administrative, customer service, and operations tasks. With nearly 6 years of remote work experience, I've managed high-volume e-commerce platform operations, processed 2,000–3,000 customer orders daily, maintained product listings and inventory, handled customer inquiries, coordinated with different teams, and kept business operations running efficiently behind the scenes.
What tasks I can help you:
Executive support
Administrative support
Front desk & virtual reception support
Customer service (email, live chat & phone)
E-commerce operations
Order management
Order processing, order fulfillment & order tracking
Product listing & catalog management
Inventory updates & SKU management
Product listing optimization
Maintain listing quality across all platforms
Supplier sourcing
Building relationship with vendors
Returns & refunds processing
Logistics coordination
Sales operations support
Basic editing of product images
Invoicing and billing support
Online promotions
Marketplace administration
Customer inquiry & order resolution
Calendar management
Appointment scheduling
Inbox & email management
Preapre business correspondences
Prepare reports and presentations
Cold calling & appointment setting
Data entry & data accuracy
CRM management
Customer database management
Document preparation & report generation
Process workflow coordination
Document processes and help improve internal systems
Content creation (Canva & CapCut)
Basic to intermediate graphic design (Canva)
Social media management
Content scheduling using Meta Business Suite
Community engagement & community moderation
Social media analytics & KPI reporting
Online research & data analysis
AI tools proficiency ChatGPT, Claude AI & Google Gemini
Tools I'm proficient at:
Shopee Seller Center, TikTok Shop, Seller Center, XM Helper, Meta Business Suite, Canva, CapCut, Adobe Photoshop, Google Workspace (Google Docs, Google Sheets, Google Forms, Google Calendar), Microsoft Office (Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Outlook, OneDrive), ChatGPT, Claude AI Google Gemini, Zoom, Microsoft Teams, Google Meet, Calendly, WhatsApp, Viber, -----------
My Availability:
I am available to work full-time, part-time or 10-15 hours weekly remote work. I am also flexible to work within US business hours, including Australia/NZ, Canada, UK and EU.
Invite me for an interview
You need an online assistant who has the right experience, is tech-savvy, and can help manage your day-to-day operations while keeping your customers happy. That's me. Message me today, and let's have a chat soon.
CRM
Customer Service
Appointment Setting
Admin Data Processing
Social Media Content Creation
AI Automation
Content Management
Project Management
Communication
Organization
English Speaking
