Senior Team Leader and Customer Retention Specialist with over 12 years of experience
in the BPO and Sales industry. Rapidly promoted at Monster Group from entry-level Data Entry to Senior
Complaints & Retentions Manager due to exceptional performance. Expert in high-level conflict resolution, team
leadership, workforce management, and saving cancelled sales (retention). Proven ability to manage B2B/B2C
communications, lead sales teams, and protect brand reputation.
