Hi, I’m Abe — a Customer Service and E-Commerce Support Virtual Assistant with 8+ years of experience in customer support, technical troubleshooting, and administrative operations.
I help businesses handle daily customer interactions smoothly by providing fast, professional, and reliable support through email, chat, and CRM systems. I have experience supporting US and Canada customers and working in KPI-driven environments, so I understand the importance of response time, accuracy, and customer satisfaction.
In my previous roles, I handled 20–50 calls daily along with chat and email support, resolved customer issues, processed refunds and returns, and managed order tracking and updates. I also have a strong background in logistics and administration where I coordinated shipments, managed 30+ client accounts, handled billing, and ensured accurate documentation.
Here’s what I can help you with:
• Customer support (email, chat, basic phone support)
• CRM and ticket management (Salesforce and similar tools)
• Order processing, tracking, and refunds
• Handling customer complaints and resolving issues
• Data entry and administrative tasks
• Inbox and basic operations support
I am reliable, detail-oriented, and easy to work with. I can work independently, follow instructions, and adapt quickly to new tools and systems.
I am looking for a long-term opportunity where I can support your business and help improve your customer experience.
Let’s work together.
