Administrative Assistant | Customer Support
Hello there, I'm Rachelle from the Philippines. I have over 5 years of experience supporting businesses and organizations providing administrative support and customer service. I specialize in administrative support with experience in handling day-to-day business operations. I help businesses stay efficient by managing emails, scheduling, data entry, and documentation with accuracy and consistency .At the same time, I also assist customers answering inquiries, resolving concerns, and making sure they feel heard and taken care of.
I’m proficient in tools like Google Workspace, Microsoft Office, CRM tools. I take pride in being reliable, proactive, and easy to work with ensuring tasks are completed on time and with quality.
What I Do best & can help you with:
Administrative support
Inbox & email management
Calendar management
Appointment scheduling
Meeting coordination
Digital and physical filing system management
Document preparation, formatting, and filing
Report, letter, and presentation preparation
Maintain accurate records in internal systems
Record digitization and document retrieval
Internal report preparation
Project management and task coordination
Workflow optimization and process improvement
Support day-to-day operational tasks for smooth workflows
Sales operation support
Order processing
Order fulfillment
Order tracking
Invoicing & process payments
Handle customer inquiries
Customer issue resolution
Data entry and data validation
CRM and database management
Monitor orders and shipment statuses
Tools Proficient At:
Google Docs, Google Drive, Google Sheets, Google Forms, Microsoft Office (Word, Excel, PowerPoint, Outlook), Dropbox, OneDrive, DocuSign, Grammarly, ChatGPT, Canva, CapCut, Meta business suite, Trello, Instagram, LinkedIn, ManyChat, Slack, Zoom, Whatsapp, Botcake(Pancake), Buffer, GoHighLevel (GHL)
Why Businesses Work With Me:
Highly organized and detail-oriented
Proactive problem solver, reliable and results-driven approach
Exceptional communication and interpersonal skills
Able to work independently and as part of a team
Strong problem-solving and multitasking skills
Positive attitude with a willingness to learn and improve
Ability to learn new systems and follow procedures
Manage multiple tasks while ensuring accuracy and timely completion of work
Proven customer service experience with commitment to customer satisfaction
Stable internet connection, working computer, with quiet workspace
Invite me for an interview.
You need someone reliable and trustworthy to administrative task, handle daily operations, and customer support. I understand that your business needs a reliable and dedicated support system someone who can help lighten the load and ensure smooth daily operations. I'm available and ready to help you achieve your business goals.
Operation Management, Emotional Intelligence, Administrative Support, Email Management, Ecommerce, Communication, English Speaking, Sales Support, Critical Thinking, Executive Assistance, Customer Support Management, Customer Chat Support, English Proficiency, Client Relationship Management.
