Results-driven IT professional with 7 years of progressive technical support experience, including 3+ years at Tier 2/3 level
supporting SaaS platforms, APIs, and payment systems. Adept at root cause analysis, API troubleshooting via Postman, log
analysis with Kibana, and cross-functional escalation management. Proven ability to serve B2B clients with complex
technical environments. Translating technical findings into clear, actionable solutions. Experienced in web application
troubleshooting, REST API debugging, and delivering measurable improvements to service reliability and SLA compliance.
