I am a seasoned, reliable and detail-oriented customer support professional with 6+ years of experience in customer support (voice and non-voice), and 6 years of experience in Medical Transcription and Medical Coding. I have strong working knowledge of ICD-10 and ICD-11, medical terminology, and HIPAA-compliant medical records management. I specialize in reviewing clinical documentation, assigning accurate medical codes, transcribing physician dictations, and maintaining complete and confidential medical records. I also specialize in handling customer complaints and providing quality customer service. I am comfortable working independently in a remote setting, meeting strict turnaround times, and following US healthcare documentation standards.
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