I am a versatile and reliable professional with experience across hospitality, customer service, sales, administration, and team supervision. With a strong background as an Airbnb Superhost, telemarketer, outbound sales agent, customer service representative, data entry specialist, and café manager/supervisor, I bring a well-rounded mix of communication, organization, and problem-solving skills to every project.
As an Airbnb Superhost, I managed bookings, handled guest communication, coordinated cleaning teams, and ensured smooth check-in and check-out processes, consistently maintaining high ratings and excellent guest satisfaction.
My experience in telemarketing and outbound sales strengthened my ability to build rapport quickly, handle objections, meet KPIs, and convert leads through confident and friendly communication. I am comfortable with cold calling, warm calling, appointment setting, and CRM tools.
In customer service, I excel at resolving issues, responding to inquiries, and providing clear, professional support through phone, email, and chat. Most recently, I worked on Upwork as an Email and Chat Support Specialist for an eCommerce business using Shopify, where I handled customer inquiries, order tracking, refunds, returns, and product questions, ensuring timely and accurate responses while maintaining customer satisfaction.
I also have strong data entry and administrative skills, with a focus on accuracy, speed, and reliability.
Additionally, as a café manager and supervisor, I oversaw daily operations, trained and supervised staff, handled scheduling, maintained inventory, and ensured smooth workflows in fast-paced environments.
Core Skills:
Airbnb hosting and guest communication
Outbound sales and telemarketing
Lead generation and appointment setting
Customer service via email, phone, and chat
eCommerce support using Shopify
Data entry and administrative tasks
Team leadership, staff training, and supervision
Scheduling, inventory, and operations management
Strong communication and problem-solving skills
I am committed to delivering professional, detail-oriented, and high-quality work. Whether you need customer support, sales support, administrative assistance, or hospitality-related services, I am ready to contribute to your project’s success.
