Thanks for stopping by my profile. I’m here to be more than just a bookkeeper—I’m your business partner in growth. With over 3 years of experience as a CSR for PayPal, I’ve mastered dispute resolution and customer service, handling sensitive financial issues while keeping clients satisfied. On top of that, I’m a certified QuickBooks ProAdvisor and Xero expert, bringing strong bookkeeping skills to the table.
Beyond my financial expertise, I bring hands-on experience with leading eCommerce platforms such as Shopify and Amazon. This dual background allows me to bridge financial accuracy with operational efficiency. I’ve supported clients with ad hoc tasks ranging from customer service to workflow management, leveraging tools like Zendesk and HubSpot CRM to ensure seamless client interactions and organized processes.
EXPERIECES
**US Client (Roofing Services) | Junior Bookkeeper**
>Utilized QBO for transaction recording and manage AR and AP (Wise, PayPal, Stripe, Banks and Credit Cards)
>Efficiently used QBO to reconcile bank statements with recorded transactions, ensuring complete accuracy, identifying discrepancies, and maintaining error-free financial records.
>Manage core bookkeeping tasks in QBO, including creating bills and invoices and setting up products and services.
>Prepared balance sheets and profit & loss report to support decision-making.
**AU Client (E-commerce) | Bookkeeper/Customer Service**
>Managed and maintained financial records for two e-commerce stores (Amazon & Shopify) using Xero.
>Recorded daily e-commerce transactions (sales, refunds, fees, expenses) from Shopify, Amazon and manually uploaded payment gateway data into Xero with weekly reconciliations to ensure accurate, timely, and error-free financial reporting.
>I efficiently managed ad hoc customer support tasks, leveraging Zendesk and HubSpot CRM to handle ticket management, live chat, and email communications with precision and professionalism.
**Customer Service Representative**
(PayPal Account Specialist)
>Delivered multi-channel support (email, phone, live chat) for global clients, handling financial transactions, refunds, order tracking, and account management while ensuring strict security standards.
>Mentored new tea-----------mbers, coached performance, and prepared detailed reports to drive transparency and team success.
>Served as Callback Specialist, resolving sensitive cases and rebuilding client trust through adaptability and advanced problem-solving.
>Recognized for excellence with perfect attendance, client commendations, strong NPS scores, optimal AHT, and multiple service quality certificates.
“Your success is my priority: accurate, efficient, and client-centered support every step of the way.”
Verified
