A Global Director of Operations with 17 years of experience leading large-scale teams, multi-site operations, client management, and business transformation initiatives across APAC, US, Canada, EMEA, and Israel. I specialise in building high-performing teams, improving P&L results, driving operational excellence, and elevating customer experience across diverse industries such as hospitality, healthcare, tech, travel/airline, telecom, and retail.
I have managed 800+ direct and indirect staff, supported 16+ clients and lines of business, and led successful program launches for major global brands including Google and large international airline accounts. I consistently deliver organisational growth by improving financial performance (EBITDA, Gross Margin, RPH), reducing operating costs, strengthening client relationships, and executing data-driven process improvements.
Known for strong leadership, strategic planning, mentoring managers, and building scalable operational systems, I bring a proven track record of business expansion, performance turnaround, and operational efficiency. I am looking to bring my global operations expertise into an organisation that values innovation, structure, and measurable results.
