Quality Assurance Analyst with experience supporting high-volume content moderation teams. Conducted 200–300+ QA audits per week to ensure accuracy, consistency, and full compliance with platform policies. Delivered performance feedback and coaching to moderators, improving individual accuracy scores by 10–18% and reducing critical errors by up to 25%. Produced weekly and monthly QA reports, identifying root causes and recommending process changes that increased team efficiency by 15–20%.
Former Content Moderator with hands-on review of 1,000+ pieces of user-generated content daily, enforcing community guidelines and regulatory requirements. Maintained a 99% quality score for accurate policy enforcement and contributed to faster turnaround times by keeping SLA compliance consistently above 95%. Experienced in decision auditing, escalation handling, data accuracy, and workflow optimization for Trust & Safety operations.
