I’m an experienced Operations Leader and Quality Assurance Specialist with 17+ years in BPO, service delivery, remote team coordination, and process improvement. My background includes managing complex workflows, supporting multi-LOB operations, conducting audits, creating SOPs, and driving performance through data-driven solutions.
While I have extensive leadership experience, I am very open to non-managerial or individual contributor roles where I can focus on execution, QA reviews, documentation, data analysis, customer support, project coordination, or any role that supports business operations.
I value reliability, accuracy, and a strong work ethic; and I’m looking for a part-time opportunity where I can contribute meaningfully, learn continuously, and support a growing team.
