I help e-commerce brands deliver outstanding customer experiences by providing fast, accurate, and customer-focused support across email, live chat, and phone.
With nearly 2 years of experience supporting U.S.-based retail, fintech, and marketplace customers, I've handled high-volume customer interactions while consistently meeting performance metrics such as CSAT, AHT, QA, and SLA compliance.
My experience includes:
- Managing 50–60 customer tickets daily in fast-paced support environments
- Assisting customers with order tracking, refunds, returns, cancellations, account concerns, and payment issues
- Providing seller support and handling complex escalations through email, live chat, and voice
- Investigating delivery issues and coordinating with internal teams to ensure timely resolutions
- Recommending alternative products and creating positive customer experiences that build loyalty
I'm proficient with:
Shopify
Zendesk
Salesforce
Google Workspace
Microsoft Office
Slack
MS Teams
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ChatGPT & AI productivity tools
I pride myself on being reliable, detail-oriented, and adaptable. Whether working independently or collaborating with a team, I stay organized under pressure and communicate professionally with every customer interaction.
If you're looking for a dependable E-Commerce Customer Support VA who can represent your brand, resolve customer issues efficiently, and help improve customer satisfaction, I'd be happy to support your business.
