Detail-oriented and results-driven E-commerce and Administrative Professional with nearly 7 years of experience in data entry, content management, data analysis, customer support, and administrative operations. Brings 2 years of hands-on experience in e-commerce chat and email support, along with over 1 year of experience specializing in chargeback and dispute management, including evidence preparation, case resolution, and compliance with payment processor requirements.
Highly proficient in Shopify, Gorgias, Commslayer, Freshdesk, HelpScout, Intercom, Salesforce, and advanced spreadsheet management. Experienced in managing high-volume data, maintaining accurate records, resolving customer concerns, supporting e-commerce operations, and handling payment disputes with a strong focus on accuracy and efficiency.
Recognized for exceptional attention to detail, organization, problem-solving, and reliability. Adaptable and capable of effectively managing multiple priorities while balancing administrative, analytical, technical, and customer-facing responsibilities in fast-paced, deadline-driven environments.
