I bring 12 years of combined experience — including 2 years as a Chat Sales and Customer Support Supervisor, 7 years in the Oil and Gas industry, and 3 years in the BPO sector specializing in operational support and people management. Currently, as an Associate HRIS Specialist, I collaborate across departments to manage performance metrics, drive process improvements, and support initiatives that enhance operational efficiency and customer satisfaction.
My core strengths include KPI and SLA management, team leadership, escalation handling, and process optimization. I continuously invest in my professional growth through LinkedIn certifications, focusing on leadership and service excellence.
