Results-driven professional with 15+ years in the BPO industry, skilled in customer service, technical support, banking, and process coordination. Began in 2008 managing editorial workflows at SPI Global, then advanced through roles at Convergys and JP Morgan Chase. After managing a business for two years, rejoined corporate work at EXL as an Onboarding Specialist and most recently as Email and Chat Support for ECE company handling Flexible Rent accounts. Recognized for adaptability, professionalism, and service excellence.
