Hello! I'm a customer service professional transitioning into the freight and logistics industry with hands-on Freight Virtual Assistant training and a strong background in fast-paced operations.
I have over five years of experience providing exceptional customer service in hospitality and food service, including working with Royal Caribbean International and Starbucks. These roles strengthened my communication, organization, multitasking, and problem-solving skills while working under pressure and coordinating with diverse teams.
I have completed Freight Virtual Assistant training and have developed knowledge in:
• Track & Trace
• Dispatch Support
• Load Monitoring
• Shipment Updates
• Email Management
• Customer Communication
• Data Entry
• Google Sheets
• Microsoft Excel
• Microsoft Office
• CRM Systems
I am highly organized, detail-oriented, and committed to delivering accurate and timely support. I enjoy learning new systems quickly and adapting to different workflows.
My goal is to help logistics companies improve operational efficiency by providing reliable administrative and dispatch support while delivering excellent customer service.
I am eager to grow in the freight and logistics industry and become a valuable long-ter-----------mber of your team.
