Hello, my name is Don Francis Dick Bayawa, and I’m a Registered Nurse with over five years of clinical and healthcare experience. I started my career as a bedside nurse in ICU and Emergency settings, where I developed strong skills in patient assessment, critical thinking, and fast-paced clinical decision-making.
Over the past three years, I transitioned into the BPO healthcare industry as a Utilization Management Nurse where we are using MCG, iCD 10, CGX, Med compass and citrix and later as a Case Manager for US healthcare accounts. In these roles, I reviewed clinical information, coordinated discharge planning, developed care plans, and collaborated with interdisciplinary teams to ensure patients received appropriate and cost-effective care. I also have experience using electronic health record systems like EPIC, Cerner, Dr. Chrono for accurate documentation and care coordination.
My top skills include clinical review and utilization management, case management, patient education, discharge planning, and strong attention to detail in documentation. I’m known for being organized, reliable, and able to work efficiently in high-pressure environments.
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