Dedicated Customer Support Professional with over 5 years of BPO experience specializing in healthcare insurance, telecommunications, and investment accounts, known for delivering high-quality service and building positive customer relationships. Proven Subject Matter Expert (SME) with a strong track record of resolving complex inquiries, managing escalations, and consistently ranking as a top-performing agent. Highly skilled in communication, problem-solving, CRM tools, and multi-channel support (phone, chat, and email), with a Bachelor’s degree in Business Administration majoring in Human Resources and a strong commitment to customer satisfaction and process efficiency.
