I'm new to virtual assistance, but not new to the work. I have 4 years of hands-on experience in IONOS Tech Support, where I handled WordPress troubleshooting, hosting, DNS, domain management, and email setup for real customers daily. I'm now bringing that same technical experience to freelance/remote work as a Technical VA — helping business owners, agencies, and VA teams keep their websites and email running smoothly.
While this is my first time working as an independent VA, I'm confident in my technical foundation and I'm committed to learning how to fit into remote/client-based workflows quickly.
What I can do:
Diagnose and resolve WordPress errors, plugin conflicts, and theme compatibility issues
Manage hosting, DNS records, and domain configurations
Set up and troubleshoot professional email accounts on Outlook, Thunderbird, and other 3rd-party apps
Handle customer service — billing questions, account management, and technical support tickets
Provide clear, non-technical explanations so clients always know what's happening with their site
Who I work best with:
Solo business owners who need their website to "just work" without learning the technical side themselves
Agencies managing multiple client sites who need reliable overflow support
Other VAs or VA companies who want to offer full-service tech support without hiring in-house
What you can expect working with me:
Fast, calm troubleshooting — no jargon, no panic
A website that stays online, loads properly, and doesn't lose you customers<8efe80624d780eba0c6493ec45140364>Email that works reliably across every device and app
Someone who takes ownership of technical issues so you don't have to think about them
Core Skills (tags section):
WordPress Troubleshooting | Hosting Management | DNS Configuration | Domain Management | Plugin/Theme Compatibility | Email Setup (Outlook, Thunderbird) | Customer Service | Billing Support | Technical Support | IONOS
