QuickBooks Online & Bookkeeping Specialist
I am a Virtual Assistant and Bookkeeping Specialist with nearly 6 years of combined experience in customer service and technical support. My background includes 4 years assisting customers in a telco and 2 years providing technical support for QuickBooks Online, giving me a strong foundation in both client relations and financial systems.
During my time as a Technical Support Specialist, I supported business owners and accountants with QuickBooks Online. My expertise includes:
Managing accounts payable and receivables
Preparing balance sheets, profit & loss statements, and other financial reports for clear business insights
Performing monthly bank reconciliations
Creating invoices and managing collections on overdue accounts
Researching and resolving billing and collections disputes
Cleaning up and fixing current records for accurate bookkeeping
Adjusting erroneous coding when needed
Beyond bookkeeping, I have extensive experience resolving technical issues encountered by QuickBooks Online users, including:
Troubleshooting login and access problems
Fixing synchronization errors with bank feeds and third-party apps
Guiding users through setup and configuration challenges
Resolving data discrepancies and reporting errors
Supporting clients with updates, patches, and feature navigation
These areas represent the specific responsibilities I’ve been helping business owners and accountants with, ensuring their books are accurate, organized, and reliable while also keeping their QuickBooks Online running smoothly.
With a proven track record in customer support, technical troubleshooting, and financial record-keeping, I bring a blend of technical expertise, attention to detail, and client-focused service. My goal is to help businesses stay organized, financially healthy, and confident in their records.
