Results-driven Client Services Team Lead & Sales Operations Assistant with strong experience in financial services, specifically supporting prepaid card accounts. Proven ability to lead and support customer service teams while maintaining high service standards, regulatory compliance, and customer satisfaction. Experienced in handling escalations, coaching tea-----------mbers, and monitoring performance, alongside providing sales operations support including order processing, data entry, reporting, and administrative coordination. Highly organized, detail-oriented, and effective in fast-paced environments, with a strong focus on accuracy, collaboration, and continuous improvement.
