EXECUTIVE AND ADMINISTRATIVE SUPPORT
-Provide responsive administrative support to executives, handling day-to-day operational and technical requests.
-Manage executive calendars, scheduling, and meeting coordination.
-Maintain organized digital filing systems to ensure accurate recordkeeping and easy document retrieval.
-Respond to and manage email correspondence on behalf of executives, ensuring timely and professional communication.
-Draft, organize, and prioritize emails while maintaining confidentiality and accuracy.
-Conduct outbound calls on behalf of executives to communicate with customer support teams, resolve inquiries, follow up on requests, and coordinate issue resolution.
Systems & Project Management
-Manage and update project management platforms including Airtable, -----------, and other workflow systems.
-Perform data entry, progress tracking, and system updates across multiple platforms.
-Maintain organized documentation and support operational efficiency.
Airbnb & VRBO Listing Management
-Optimize Airbnb and VRBO listings to improve visibility and guest engagement.
-Create and update property descriptions, amenities, photo tours, and photo captions.
-Ensure listing information remains accurate and consistent across booking platforms.
DATA ENTRY ASSOCIATE / RESEARCHER
-Conduct in-depth online research and gather client-requested business and contact information from multiple sources.
-Utilize data enrichment and lead generation tools including ZoomInfo, RocketReach, SignalHire, ContactOut, and Apollo.
-Accurately organize, verify, and maintain large datasets in spreadsheets, CRMs, and client databases.
-Validate business information and contact details through outbound calls to ensure data accuracy.
Manage multiple client projects simultaneously while consistently meeting deadlines.
-Adapt quickly to varying client requirements and project workflows.
-Communicate effectively with clients to clarify project expectations and deliver high-quality results.
CUSTOMER SERVICE REPRESENTATIVE
-Delivered professional customer support through phone-based interactions while maintaining high service standards.
-Resolved customer concerns efficiently using strong problem-solving and critical-thinking skills.
-Practiced active listening to identify customer needs and provide accurate solutions.
-Maintained professionalism and empathy when handling difficult customer situations.
-Utilized customer service software and call management systems to document and resolve inquiries.
-Consistently demonstrated adaptability in a fast-paced, performance-driven environment.
TECHNICAL SKILLS
Project & Operations Management
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-Airtable
Productivity & Collaboration
-Microsoft Office (Word, Excel, SharePoint)
-Google Workspace (Docs, Sheets, Drive)
AI & Productivity Tools
-ChatGPT
-Claude
-Canva
Research & Lead Generation
-ZoomInfo
-RocketReach
-SignalHire
-ContactOut
-Apollo
Vacation Rental & Real Estate
-Airbnb
-VRBO
-AirDNA
Security & Remote Work
-NordVPN
EDUCATION
-Graduate of Bachelor of Arts in Literature and Cultural Studies program at the University of Southeastern Philippines.
-Studying Master of Business Administration – Major in Corporate Management at the University of Southeastern Philippines.
