Certified IT Professional with 10+ years of experience delivering advanced infrastructure support and enterprise application stability across complex, multi-vendor environments. Proven ability to administer Windows Server, Active Directory, SCCM, O365, and endpoint security systems, while also ensuring reliable operation of in-house and vendor applications (SAP, WordPress, Cisco CUCM, ManageEngine. Skilled in Tier 2/3 troubleshooting, Root Cause Analysis (RCA), Change Management (ITIL v4), and cross-functional i----------- resolution. Strong communicator with a track record in system documentation, user training, vendor coordination, and business-aligned IT strategy.
