Hi! I'm Aldriane Abrera, a Quality Assurance, Operations & Customer Support Specialist with 4+ years of experience supporting businesses in customer service, virtual operations, quality assurance, and administrative support.
I specialize in auditing customer interactions, managing customer support across email, chat, social media, and voice channels, improving operational workflows, and ensuring exceptional customer experiences. My experience includes quality assurance, ticket management, chargeback and dispute resolution, order processing, customer communications, and administrative coordination.
I am proficient in tools such as Zendesk, Shopify, Salesforce, Checkout Champ, Zoho, Google Workspace, Meta Business Suite, Canva, and CapCut. I have a strong attention to detail, excellent communication skills, and a proven ability to work independently in fast-paced remote environments.
Whether you need support with customer service, quality assurance, business operations, or virtual assistance, I am committed to helping your business operate efficiently, improve customer satisfaction, and achieve its goals.
I am available for full-time or part-time remote opportunities and look forward to contributing to your team's success.
