My name is Mariz Marie Gabiazon, I bring nearly four years of experience as a BPO Customer Service Representative, delivering high-quality support across diverse industries. In my first role, I supported a Travel Account, assisting customers with flight, hotel, car rental, and cruise bookings. I consistently maintained customer satisfaction by using strong communication and problem-solving skills, particularly when managing unpredictable situations such as weather-related delays and schedule changes. In my most recent role, I worked as a Scheduler for a Healthcare Account, where I handled appointments for MRI, CT scans, and mammograms. This experience strengthened my knowledge of healthcare processes, including insurance verification, facility contract checks, and providing accurate out-of-pocket cost estimates. I am highly proficient in managing inbound and outbound calls and emails, and I am known for being a fast learner, organized, and dependable. While this would be my first role as a Virtual Assistant, I am eager to adapt, learn new tools, and contribute positively to your team.
