With over 7 years of professional experience in the BPO industry, I possess a proven track record of evolving from frontline support to advanced Tier 1.5 technical resolution. My background includes 4 years of voice support and 1.5 years of chat support, making me adaptable to any communication channel.
I specialize in de-escalating critical customer issues, having spent 2 years in Escalation and Support teams where I handled complex cases that frontline agents could not resolve. Holding a Bachelor of Science in Customs Administration, I bring a disciplined, analytical, and detail-oriented approach to every task. I am looking to leverage my advanced troubleshooting skills and reliability to support your business as a dedicated Virtual Assistant.
