Bachelor of Science and Information Technology graduate (BSIT) with Business Process Outsourcing (BPO) experience handling customer service and order support. Skilled in using internal order management tools to monitor stock, place orders, book delivery dates, and maintain accurate order records. Able to coordinate with local service providers for updates on deliveries and escalate issues to higher levels when needed. Experienced in answering product questions, informing clients about promotions, and providing solutions for missing or damaged items. With strong communication skills, quick to learn new tools, and ready for entry-level IT, helpdesk, and customer service roles.
