Customer Service Representative / Collections Specialist
Handled inbound and outbound calls for US and UK customers, resolving concerns related to orders, billing, refunds, returns, accounts, and technical support. Maintained accurate CRM and ticketing records, managed escalations, and consistently met performance and quality targets. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Workspace (Google Docs, Sheets, Drive, and Gmail) for documentation, data entry, record management, and administrative tasks.
