I have diverse professional experience spanning customer service, education, and freelance creative work. I spent nearly two years in customer service support, handling inbound and outbound calls under a logistics campaign, coordinating pickup and delivery appointments for valuables, resolving email inquiries related to payment disputes, scheduling concerns, and account verifications, and conducting cold-call sales. I also have three years of experience in the education industry as a college lecturer, where I taught both general education and major courses and authored and published academic research articles. In addition, I work as a freelancer providing copywriting and proofreading services for articles, social media content, and scholarly papers, alongside creating graphic designs and illustrations using Canva and Procreate.
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