I am a results-driven Customer Support and Operations Specialist transitioning into AI and automation, combining years of frontline support experience with hands-on workflow automation skills. I bring a strong understanding of real operational pain points?and the technical curiosity to automate them away.
I have supported US-based accounts across multiple industries, including SaaS and note-taking applications, gaming and technical support, and medical and behavioral health services (HIPAA-aware). I?m known for accuracy, empathy, and consistency?clients get clear answers, not excuses.
Alongside my support background, I am actively building AI- and API-driven automations. I have hands-on experience using -----------, webhooks, and APIs, including creating an automated Facebook posting workflow with image handling via Cloudinary and Facebook APIs. I regularly use AI tools such as ChatGPT to assist with workflow design, summarization, task extraction, and content drafting, and I am continuously expanding my skills into n8n, advanced API integrations, and SaaS automation platforms.
I don?t just follow scripts?I solve problems, document solutions, and design systems that scale.
Core Expertise
Customer Support & Operations
Clear, professional responses with strong documentation practices
Chat Support: High-volume, real-time problem-solving with CSAT focus
Voice Support: Calm, confident handling of escalations and complex cases
Back Office / Backend Operations: Data entry, ticket management, QA checks, CRM updates
SPOC (Single Point of Contact): Trusted bridge between agents, QA, and management
Training & Onboarding: Process walkthroughs, SOP reinforcement, knowledge transfer
Automation & AI (Growing Focus)
Workflow automation using -----------
API & webhook integrations
AI-assisted workflows (summaries, task extraction, drafts)
Process optimization and documentation
Learning and implementing n8n and scalable automation patterns
Tools & Work Style
CRM & ticketing systems (Zendesk-style workflows)
Strong SOP adherence with the ability to improve and automate processes
Detail-oriented, deadline-driven, and comfortable with minimal supervision
Experienced handling sensitive and confidential data
Reliable remote worker with strong written and spoken English
Why Work With Me
Reliable from day one?no hand-holding required
Strong operational mindset paired with automation curiosity
Disciplined remote work habits
Focused on long-term growth and partnerships, not short-term gigs
Verified