Customer-focused customer support and sales associate with extensive experience in e-commerce, travel reservations, and hospitality-driven sales environments. Skilled in handling high-volume inbound and outbound calls, as well as email and chat support, to manage reservations, online orders, subscriptions, refunds, and service investigations. Known for delivering a seamless end-to-end customer experience through consultative selling, effective issue resolution, and consistent achievement of performance and customer satisfaction targets.
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