Overwhelmed founders often lose ten or more hours a week to repetitive admin tasks and customer inquiries that stall their growth. I reclaim those hours by taking full ownership of the customer experience, turning complex technical issues and overflowing inboxes into streamlined operations. Whether I am managing an e-commerce storefront or troubleshooting technical glitches for a global telecommunications account, my goal is to give stakeholders their time back while ensuring every customer interaction is seamless and professional.
My background spans high-stakes industries including healthcare billing, telecommunications, and food delivery, where I mastered the art of retention and advanced technical resolution. At companies like Afni and Concentrix, I handled everything from appointment setting to account management, which later allowed me to transition into the e-commerce space as a specialized Virtual Assistant. By leveraging industry-standard tools like Shopify and Gorgias, I now manage the entire order lifecycle—including refunds, adjustments, and tracking—to maintain high satisfaction scores and rapid response times.
From my early days as a Store Manager at Bigbrew to my time as an e-commerce virtual assistant, I have developed a versatile toolkit that includes Salesforce, Zendesk, Slack, and Google Workspace. I am a proactive problem-solver who integrates into remote teams quickly to improve efficiency from day one. I am currently open to full-time or part-time remote roles where I can apply my expertise in e-commerce support and technical troubleshooting. If you are looking for a reliable partner to manage your customer success, please reach out via LinkedIn or email me at -----------
