IT Support professional with almost 4 years of experience providing technical assistance, troubleshooting hardware and software issues, managing user accounts, and supporting end users through email, chat, and ticketing systems. Skilled in Microsoft 365, remote support, customer service, and issue resolution. Committed to delivering excellent customer experiences while ensuring the timely resolution of technical concerns.
Tools:
Microsoft 365
Active Directory
Ticketing Systems (ServiceNow)
Remote Desktop Support (Remote Bomgar)
Customer Support
Documentation
Basic Cloud Support
Virtual Desktop (Citrix now Cloud Workspace)
Zapier Automation (bonus skill)
Skills Section:
IT Support
Helpdesk Support
Service Desk
Technical Support
Customer Service
Microsoft 365
Troubleshooting
Ticket Management
Chat Support
Remote Support
Cloud Support
Zapier
Verified