Looking for a Virtual Assistant Who Gets Results?
I?m Richiemyr Rapunzel Antig-Sim, a dedicated VA who blends exceptional customer support with recruitment expertise to keep your business running smoothly.
Your Problem, My
Solution:
Tired of juggling customer inquiries, recruitment tasks, and administrative work yourself? I provide accurate, timely, and reliable support so you can focus on growing your business while I handle the details.
Why Choose Me:
With 4 years in customer support and over a year in recruitment VA, I excel at managing clients, candidates, and operations with professionalism, care, and efficiency. I?m proactive, organized, and results-driven, making sure every task exceeds expectations.
What I Can Do for You:
-Handle customer support via email, chat, and calls
-Assist with recruitment: sourcing, screening, and onboarding candidates
-Manage data entry, lead generation, CRM, and administrative tasks
-Organize calendars, schedules, and daily operations
-Quickly adapt to your processes and systems, ensuring smooth workflows
FUN FACT: I hold a Bachelor of Science in Hotel & Restaurant Management, a background that has equipped me with essential professional skills, including:
-Problem-solving ? finding effective solutions quickly and efficiently
-Customer handling ? providing exceptional service with professionalism and care
-Teamwork ? collaborating seamlessly with colleagues to achieve goals
-Time management ? prioritizing tasks to meet deadlines without compromising quality
-Attention to detail ? ensuring accuracy in every task
-Creative thinking ? approaching challenges with innovative, outside-the-box solutions
This combination of skills allows me to deliver excellent results in both customer support and administrative tasks.
TOOLS I USE:
Customer Support:
1.Helpdesk & Ticketing Systems - Zendesk, Help Scout, Zoho Desk
2.Live Chat Tools- Intercom, LiveChat
3.Email Management - Gmail, Outlook,
4.CRM - HubSpot, Salesforce, Zoho
5.Communication & Collaboration - Slack, Microsoft Teams, Zoom
6.Social Media Support Tools - Sprout Social (for responding to messages and comments)
Recruitment VA:
1.Job Boards & Sourcing Platforms - LinkedIn, JobStreet
2.Applicant Tracking Systems (ATS) - Zoho Recruit
3.Resume & Candidate Management - Google Sheets, Excel,
4.Communication Tools for Interviews - Zoom, Microsoft Teams, Calendly (for scheduling interviews), OpenPhone, WhatsApp
5.Email & Outreach Tools - Gmail
Also, I have experience managing social media accounts for my own online food and clothing business, where I developed strong skills in content planning, customer interaction, and digital brand promotion.
here's my portfolio for your reference: ----------- Media Manager
I quickly adapt to new tools and systems, ensuring I can hit the ground running and support your business efficiently.
Message me and let us work together .
