Greeting!
Experienced Virtual Assistant and Business Operations professional with 6+ years of background in customer service leadership, executive support, technical troubleshooting, content creation, and team management.
Most recently, I worked as a Business Operations Manager and Executive Assistant for a US-based FedEx Ground Linehaul business, supervising daily operations, removing workflow blockers, and managing social media content and digital marketing for the owner's soccer-related brand.
I have hands-on experience leading customer service teams, handling escalations, monitoring KPIs, preparing reports, and coordinating across departments. I am also a TEFL and TESOL certified trainer with experience onboarding and coaching tea-----------mbers.
I am proficient in a wide range of tools including Google Workspace, Microsoft Office, ClickUp, Canva, Slack, Zoom, Stripe, Vonage, Descript, HeyGen, CapCut, and various AI tools such as ChatGPT, Gemini, and Claude AI.
I am detail-oriented, dependable, and comfortable working independently in a remote setup. I am ready to support business owners with operations, communications, scheduling, content, and anything in between.
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