I am a proactive and customer-focused professional with over 10 years of experience in administrative support, customer service, and operations across retail, food service leadership, and e-commerce environments in both the Philippines and Canada.
My experience includes supervising teams, resolving escalated customer concerns, maintaining operational records, coordinating workflows, and ensuring high service standards in fast-paced environments. Rising from frontline service roles to supervisory and management positions has strengthened my leadership, accountability, and problem-solving skills.
In addition, I currently manage an online store where I handle customer inquiries, live chat and email support, order processing, post-sale concerns, and supplier coordination. This has provided me hands-on experience in e-commerce operations, process organization, and remote customer support.
I am confident in handling chat, email, and administrative communication for English-speaking clients. I am highly organized, detail-oriented, and comfortable working independently in remote environments.
I am seeking long-term remote opportunities in Administrative Support, Customer Support, Customer Success, E-commerce Support, and Operations Management, where I can contribute to efficient workflows and exceptional service delivery.
