Hi! I’m Ashley, an Ecommerce Customer Support Specialist with 4+ years of experience in customer service, quality assurance, and ecommerce operations.
I’ve worked in high-volume support environments handling email, chat, and customer escalations while maintaining strong attention to detail and fast response times. I also have experience leading a remote support team of 7 agents handling 250+ daily customer inquiries for an ecommerce business.
My ecommerce experience includes:
• Shopify order management
• Refund and replacement processing
• Customer escalations
• Order tracking and fulfillment coordination
• Label creation
• Shipsurance claims processing
• Stock and inventory checking
• SOP compliance and workflow support
Tools I’ve used:
• Shopify
• ClickUp
• -----------
• Slack
• Google Workspace
• Salesforce
• AI-assisted customer support tools
I’m comfortable working in fast-paced remote environments and supporting US-based customers through email and chat support. I focus on providing organized, reliable, and customer-focused support while helping businesses maintain smooth day-to-day operations.
I’m open to long-term remote opportunities and available to work US timezones if needed.
