I am a results-driven professional with over 4 years of experience in customer service, sales, and retention roles across BPO and operations environments. I have worked with companies such as Concentrix (AT&T account) and Quantrics Enterprise, where I handled customer concerns, billing issues, product/service recommendations, and cancellation retention while consistently meeting KPIs and performance targets.
I am highly skilled in communication, problem-solving, negotiation, and client relations, with a strong ability to adapt to fast-paced and target-driven environments. I was recognized as a Top Agent and SME/AQ performer, reflecting my consistency and dedication to quality service and results.
I am now seeking remote opportunities where I can apply my experience in customer support, sales assistance, and administrative tasks while continuing to grow my skills in digital work, AI tools, and online business support. I am reliable, quick to learn, and committed to delivering high-quality work for clients and teams.
Core Skills: Customer Service, Sales Support, Retention, Client Communication, Billing Support, Problem Solving, CRM Tools, Team Collaboration
