Technical Support Specialist with 20+ years of experience in troubleshooting hardware and software issues, managing customer accounts, and delivering high-volume support across phone, email, and chat while maintaining strong customer satisfaction. Combines strong technical problem-solving with a sales-driven mindset, consistently identifying upsell opportunities and supporting revenue growth. Experienced in marketing execution and client engagement, with recent work in AI voice recording and transcription for speech recognition and NLP training. Highly adaptable, detail-oriented, and effective in remote, fast-paced environments.
