In my previous role as a Patient Services Representative at Heramba Mental Health Care, I managed patient
appointments, reminders, cancellations, and follow-ups while maintaining accurate electronic health
records and ensuring confidentiality in compliance with HIPAA guidelines. I also supported communication
between patients and staff by relaying important concerns and ensuring smooth coordination of care.
My background also includes customer-facing roles in hospitality, where I developed strong interpersonal
skills, problem-solving abilities, and the ability to handle multiple tasks in a fast-paced environment. I am
comfortable using CRM tools, managing phone and email communications, and providing professional
support to clients and teams.
