Virtual Assistant | Customer Service & Retention Specialist
Hi! I am Joan Tabelin, a reliable and results-driven professional with 9+ years of combined experience supporting customers and businesses across multiple industries. I am currently seeking opportunities as an Amazon VA, General Virtual Assistant, Customer Service Representative, or Retention Specialist.
I have 7 years of solid customer service experience handling financial, healthcare, telecommunications, and travel accounts. My background includes managing high-volume customer interactions through email, chat, and phone while ensuring excellent service, compliance, and customer satisfaction.
I also bring 2 years of experience as a Retention Specialist, where I focused on preventing cancellations, handling escalations, resolving objections, and improving customer loyalty through effective communication and solution-based support.
Core Skills & Strengths:
* Virtual Assistance (admin support, task management)
* Customer Service (email, chat, phone)
* Customer Retention & Escalation Handling
* CRM & Ticketing Systems
* Problem-Solving & Conflict Resolution
* Detail-Oriented, Organized, and Deadline-Driven
* Professional Communication & Customer Empathy
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*xero AP/AR
I am dependable, quick to learn, and committed to helping businesses improve customer satisfaction, retention, and operational efficiency. I am currently seeking long-term or project-based opportunities as an Amazon VA, General Virtual Assistant, Customer Service Representative, or Retention Specialist.
I am ready to add value to your team from day one.
