Results-driven Data Analyst with over 15 years of experience in workforce planning, forecasting, and real-time analytics in the BPO industry. Skilled in transforming complex data into actionable insights to improve operational efficiency and support business decisions. Proficient in SQL and Excel with hands-on experience in workforce management tools such as Avaya CMS and Kronos. Currently completing a Master’s in Data Science, with a strong foundation in Economics. Passionate about using data to solve problems, optimize processes, and drive meaningful business outcomes.
