Adaptable IT Service Desk Analyst with 7+ years of Tier 1 support experience in MSP and enterprise environments. I help businesses keep their teams productive by resolving hardware, software, network, and account issues fast — without sacrificing documentation quality. I've handled high-volume ticket queues in ServiceNow and ConnectWise across Microsoft 365, Outlook, Citrix, VPN, and Active Directory while consistently meeting SLA targets. My documentation is clear and detailed, which reduces repeat incidents and speeds up escalations for the whole team. Available for flexible shifts, I'm looking for a long-term remote IT support role where I can bring consistency, technical depth, and clean communication to your helpdesk operations.
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