IT Service Desk and Infrastructure Support Leader with 26+ years of experience managing enterprise IT operations, helpdesk services, systems administration, and customer support across the financial services, consulting, automotive, and technology sectors. Proven success leading global support teams and delivering high-quality IT services for enterprise organizations including Goldman Sachs, JP Morgan Chase, Prudential Financial, and New York Life., and Goldman Sachs.
Experienced in ITIL-based service management, incident resolution, desktop and mobile support, infrastructure operations, workforce planning, stakeholder management, and team leadership. Recognized for building strong client relationships, improving operational efficiency, mentoring technical teams, and supporting mission-critical enterprise environments.
