I proactively and compassionately support healthcare clinics with efficient administrative work that keeps patients satisfied and operations efficient, compliant, and scalable.
I specialize in U.S. and Canadian healthcare workflows, specifically:
• Patient intake and appointment scheduling
• Inbound and outbound patient calls
• Trauma-informed patient communication
TOOLS & CERTIFICATIONS
PMS: Jane App
Certifications: HIPAA | PIPEDA | Canada Healthcare Billing | US Healthcare Administration | Trauma-Informed Care (TIC) Awareness
Productivity: Google Workspace | Microsoft Office | Notion | Slack | MS Teams | GMeet | Zoom
WHAT MAKES ME DIFFERENT
I am a licensed pharmacist, local pharmaceutical business owner, and trained HVA. I do not just simply understand healthcare; I understand what it takes to run a profitable, compliant, and well-documented practice.
My experience spans both front-end patient care and back-end operations, including:
• Delivering quality, substantial, and prompt customer service
• Establishing SOPs and Quality Management System (QMS) documentation
• Overseeing personnel and business operations under strict FDA compliance standards
This means you get a Healthcare VA who protects clinical integrity, while actively supporting the operational systems that grow your revenue.
WORK ETHIC
I bring the same standards from my pharmacy career into every remote role: competency, compassion, and confidentiality. You can count on me to show up prepared, communicate proactively, and handle sensitive patient information with complete discretion.
AVAILABILITY & REMOTE WORK READINESS
Full-time or part-time | U.S., Canada, and U.K. time zones | Available immediately
Workspace: Dedicated quiet home office with solid white background and bright lighting.
Equipment: 17-inch HP Laptop (i7) with 32 GB RAM | ANC Headset | 4K HD External Webcam
Power Backup: 100,000 mAH power supply | Nearby coworking spaces as contingency
Verified