Experienced Technical Support Specialist with 4+ years in IT helpdesk, customer service, and troubleshooting. Skilled in ticketing tools (Zendesk, ServiceNow, Salesforce, Freshservice), remote support platforms (BeyondTrust, VNC Viewer, ControlUp), and Microsoft 365.
I want to be known as a reliable, detail-oriented, and client-focused professional who solves problems efficiently and communicates clearly.
