Guest communication and customer operations specialist with more than seven years of experience supporting hospitality, insurance, and customer service organizations in remote environments.
Specializes in maintaining smooth guest experiences through organized reservation management, responsive customer communication, and coordinated operational support.
Experience includes managing guest inquiries from booking through check-out, coordinating with housekeeping and maintenance teams, resolving reservation issues, documenting customer interactions, and maintaining accurate CRM records that support efficient business operations.
Guesty | Airbnb | ----------- | Expedia | WhatsApp Business | Slack | Zoom | CRM Platforms |Canva | Claude |
CORE COMPETENCIES
Short-Term Rental Operations | Guest Experience Management | Reservation Management | Airbnb & OTA Support | Customer Issue Resolution | Check-in/Check-out Coordination | Vendor & Team Coordination | CRM Management | Booking Support | Remote Operations Support
Verified
